Frequently Asked Questions
Everything you need to know about your Msofas shopping experience.
What are your delivery options and timeframes?
We offer standard and premium white-glove delivery services. Delivery times typically range from 2 to 4 weeks depending on stock availability and your location within the country.
Do you offer assembly services for furniture?
Yes, our professional delivery team can provide assembly services for an additional fee. This can be selected at checkout to ensure your new furniture is set up perfectly in your home.
What is your return policy if I am not satisfied?
We offer a 14-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or bespoke orders may be subject to different return conditions.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer flexible financing options through our banking partners to help you spread the cost of your purchase.
Does my furniture come with a warranty?
All Msofas products come with a standard 12-month manufacturer's warranty covering structural defects. Extended protection plans for accidental damage are also available for purchase.
Can I request fabric samples before ordering?
Absolutely! We recommend ordering our free fabric swatches to ensure the color and texture perfectly match your home decor before committing to a large furniture piece.